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Policies & Spa Etiquette

Age Requirements

Spa guests must be at least 18 years of age. Those aged 13 through 17 are eligible to receive  treatments but must be accompanied by a parent or legal guardian for the duration of the visit.

Arrival Policy

Please plan to arrive at least 15 minutes before your scheduled appointment time so that you may relax and receive your full service. If you are delayed in your arrival, your treatment will end on time so as to not interrupt the scheduled appointments of other guests. Arriving late will limit the time of your treatment, potentially reducing its effectiveness and your pleasure. Please understand that we must charge for the full amount of time booked in advance. Appointments must be secured with a credit card or by paying in advance by cash. To ensure the widest selection of appointment times and therapists/technicians, we recommend scheduling your next service prior to leaving the spa.

Cancellation Policy

At Essentials Day Spa, we have reserved your appointment especially for you. If you find that you must cancel or reschedule, please do so at least 24 hours prior to your scheduled time. If appointments are not cancelled within the designated time, your account will be charged in full for the time and services reserved.

Refund Policy

Within 7 days of purchase, we will gladly exchange your product purchase or issue spa credit toward your next product or service purchase if the item is unopened. Refunds cannot be provided for open products, gift cards or prepaid/package services.

Gratuity Policy

Gratuity is not included in the price of service or spa packages, customary tipping runs between 15% and 20% of the full retail price of the service provided, but the amount is left up to your discretion. You may tip the therapist in the room or upon check out at the front desk with cash or credit card.

Spa Promotions

Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.

Prices and Services Policy

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Your Feedback is Valuable To Us

After your visit to the Essentials Day Spa, we ask all of our clients to submit a review about their experience through our email invitation or on Google.

Frequently Asked Questions

Be sure to check out our frequently asked questions at our day spa or contact us if you have any additional questions, suggestions or concerns.